My payout was cancelled, what should I do?

List of possible reasons for payout cancellation and how to resolve them:

1. Incorrect Name in the System.

• Check that your name is entered correctly. Note that the bank may cancel the payment if the patronymic name is missing.

• After correcting your name, request the payment again.

2. Payments Not Available in Your Country or for the Selected Payment System.

• Check if withdrawals are available in your country and for the selected payment system.

• Review the list of available and unavailable countries and systems for withdrawals.

3. Restrictions on Payments to Belarusian Banks.

• Payments to cards issued by Belarusian banks are only available for VISA cards..

• Review the list of Belarusian banks that successfully process payments.

4. Withdrawals are made only to a card registered in the account owner's name.

• Make sure the card is yours.

5. YooMoney wallet not identified

• Replenishment of an anonymous wallet is prohibited.

• Please verify your YooMoney wallet and request the payment again.

6. Rejection Due to Security Rules..

• Your payment was rejected by the security service, and the money was returned to your balance.

• Try using a different card or another withdrawal method.

7. Issuer Bank Declined the Payment.

• Your bank canceled the transaction.

• Contact your bank to find out the reasons for the refusal.

8. Limit on the number of payouts per minute

• Only one transaction per one requisite per minute is possible.

• If you need to make several transactions per requisite, please separate them by time.

Please note that all payments are made via banking services and payment agents, in compliance with their operational rules.