How do I delete my Remozo account?

You can request deletion of your Remozo: Global Payroll & EOR account and associated personal data at any time. Remozo is operated by APZONE LIMITED (Cyprus), the controller of your personal data.

How to request deletion

Option 1 — in your account

1. Sign in at https://my.remozo.com or in the Remozo app.
2. Go to Settings > Login & Security.
3. Tap "Delete account" and confirm your request.

Option 2 — by email

Send a message from the email address linked to your account to support@remozo.com with the subject "Account deletion".

What happens next

We may ask you to confirm your identity before processing the request. Your request will be processed within 24 hours, and you will receive a confirmation. After that, your account will be deleted and no further notifications will be sent to it.

What data is deleted

We delete or anonymize personal data that we are not required to retain, including:

• contact details: name, email address, phone number, postal address;
• account settings and preferences;
• saved payout details (bank accounts, cards, wallets);
• technical data: device and browser information, cookie and session identifiers, on-site activity.

What data is retained and for how long

Your rights under the GDPR do not release us from our obligations under anti-money laundering (AML) legislation. The following data is retained for 5 years after your account is deleted, as required by AML and tax laws of the Republic of Cyprus:

• transaction and payment records;
• invoices, acts and other closing documents;
• identity verification (KYC) data and documents. This data may also be used for security, fraud prevention, dispute resolution, or the establishment, exercise or defence of legal claims. It is limited to what is necessary, is not used for any other purpose except as permitted by law, and is deleted once the retention period ends.

For more details, see our Privacy Policy: https://remozo.com/docs/privacy_policy_and_personal_data_policy.pdf and our AML/KYC Policy: https://remozo.com/docs/aml_kyc_policy.pdf.